Support

We usually reply within one business day.

Email support@xorrelai.com. Include your store's myshopify.com address and, if something went wrong, a screenshot or the product name. That helps us fix it faster.

Getting started

  1. Install Xorrel AI from the Shopify App Store and open it from your Shopify admin.
  2. Click Scan my catalog. Scans are free and unlimited.
  3. On the dashboard, click Fix with AI next to an issue, or select products on the Products page.
  4. Open Review fixes, check the before and after, and click Apply.
  5. Changed your mind? Open History and click Undo.

Common questions

A fix shows "Failed" in History

Click Retry. Most failures are temporary. If a category attribute fails, the product's category usually needs to be applied first; Retry does this for you. If it keeps failing, email us with the product name.

Some products are never changed

Check Settings → "Skip products with this tag". Products with that tag are ignored. Archived products are also skipped.

My products don't have barcodes

Turn on "My products don't have barcodes" in Settings. Handmade and own-brand products often don't need GTINs, and the score will stop counting them.

How do I change or cancel my plan?

Open Plans in the app. Billing is handled by Shopify, and changes are prorated. Changes already applied to your products stay in your store.

How do I delete my data?

Uninstall the app from Shopify admin → Settings → Apps. All your store's data is deleted from our servers when Shopify sends the deletion request, normally 48 hours later. To request deletion or a copy of your data sooner, email us. See our Privacy Policy.